INFORMATION ON YOUR ONLINE PURCHASES
Conditions applicable to online product and gift card purchases
It is possible to make online purchases via the Drapes to You website. Those purchases are subject to these conditions, which are applicable to online item purchases. Please read them carefully, for when you buy via this website; you agree to be bound by these terms and conditions along with any modifications made by Drapes to You from time to time.
Limitation of liability
Please note that the information on this website is based on the data available to Drapes to You when this website was developed and is the best we were able to obtain overall. Despite the care taken by Drapes to You, errors may have occurred.
However, no guarantee, implied or explicit, is made with respect to the Drapes to You website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.
Drapes to You reserves the right to cancel an online order at any time without notice.
Inventory shown as of yesterday. Drapes to You makes every effort to stock sufficient quantities of the products on its website. However, Drapes to You cannot guarantee the availability of these products. Despite the care taken by Drapes to You, errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different from the images shown in the detailed product description on the website. Drapes to You will not be liable for any damages from stock shortages or delays in delivery.
The prices shown on this website are based on the prices at which items are sold at L’Entrepôt Drapes to You, Home & Garden by Drapes to You and Drapes to You stores.
Due to unforeseeable market fluctuations, Drapes to You reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the Drapes to You website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.
All prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period. Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.
Payment by Credit Card
You can make your online purchases with a credit card by entering the cardholder’s name as well as the billing address during the online purchase process. VISA and MasterCard credit cards issued by Canadian banks are all accepted.
For authorization purposes, payment information is transmitted to Optimal Payments via SSL. Drapes to You complies fully with all PCI standards.
Drapes to You reserves its right to confirm the validity of the transaction with the cardholder.
When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.
Prepaid cards are not recommended for making online purchases.
Paying with PayPal
You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide.
Signing up for a PayPal account is free, and there are no fees when making purchases.
Open an Account
If you do not have a PayPal account, you may create one on paypal.com
How to Pay With PayPal
Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.
Returns and refunds
If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain exceptions may apply; please read our policy for complete details.
Learn More About Paypal
PayPal support: 1 855 477-1170
Delivery or pick up methods
The delivery or pick up options available for a given product are subject to change, based on the store you have selected or that has been automatically attributed to you. Please ensure that you have selected the store where you want to pick up your order or the store which is the closest to the delivery address before adding items to your cart to ensure you obtain all relevant information regarding delivery or pick up option.
The delivery or pick up options available are also subject to change based on the delivery address or the type of product ordered. Please visit the page regarding Online Exclusives products or the tabs relating to home delivery by carrier, Drapes to You truck delivery or pick up in store.
Home delivery by carrier
Information on the carrier:
Depending on the weight of your order, it will be delivered by Canada Post or by Purolator. Once your order is shipped, you will receive an email with the designated carrier’s tracking number.
What should I do if some items are damaged?
If any of the items in your order are damaged upon receipt, please contact our Customer Service team, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (CST) and Sunday between 8:00 a.m. and 10:00 p.m. (CST) at 289-222-9460.
Are there products which cannot be delivered by a carrier?
Any item whose weight exceeds 68 kg, or whose size exceeds 270 cm long, or whose total measurements (length + 2 x height + 2 x depth) exceed 419 cm cannot be delivered by parcel.
Other restrictions may apply and change without notice.
Are there areas to which carriers will not deliver?
The Yukon, Nunavut, Northwest Territories, as well as Newfoundland and Labrador, are excluded from parcel delivery. Furthermore, specific postal codes in remote areas, the Anticosti Island and Northern Quebec are not eligible for delivery.
To find out if delivery is possible according to a given postal code, enter it in the shopping cart when purchasing online. Alternatively, you can contact our Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (CST) and Sunday between 8:00 a.m. and 10:00 p.m. (CST) at 289-222-9460.
Are there fees for carrier delivery?
Shipping costs vary according to the total amount before taxes of all the articles delivered by parcel in the same order:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97
$75.01 to $100 – $19.97
$100.01 and more – $24.97
Should someone be present to receive my parcel?
If the total amount before taxes of your order delivered by parcel exceeds $250, a signature will be required upon delivery. If no one is present at the time of delivery, you will receive a delivery attempt notice with information on where you can pick up your shipment.
There will be a notice in the online order confirmation email stating whether a signature will be required or not at the time of delivery.
Where can I track my order?
Once your order is shipped, you will receive an email with the tracking number so that you can track your order online.
If you have lost the email or have not received it, please contact our Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (CST) and Sunday between 8:00 a.m. and 10:00 p.m. (CST) at 289-222-9460.
How do I return my purchase if a carrier delivered my order?
You can return a purchase made through the Drapes to You website in one of the following ways:
- Online: you can return your product using the Returns and Orders page
- In Store: you can also return the product to the store where you picked up the order by presenting your sales receipt
- Customer Service: call 1-289-222-9460 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (CST)
Please refer to our Return Policy for the steps you need to take.
Drapes to You truck delivery
See the Appliances section to learn more about the delivery policy on appliances.
For products other than appliances:
When you choose home delivery, the employee responsible for the delivery service will contact you within 24 to 48 hours following your purchase to make an appointment. Your products will be delivered in 4 to 10 days after your online order. High demand periods and promotional events may result in additional delays. Your purchases will be delivered by truck to your door where applicable. Larger items such as lumber, drywall, flooring, etc. will be delivered to the curbside only. Please note that our delivery service is only available within a 50-km radius from the selected store. For handling needs or other specific requests, contact your selected store – additional charges may apply. Drapes to You will not leave merchandise at an unattended site – additional delivery charges will apply for subsequent delivery to the site.
This service is available in most of our stores at the cost of $79.
Cancelling or changing an order
You can cancel a purchase made through the Drapes to You website in one of the following ways:
- Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
- In Store: contact the store selected during your purchase
- Customer Service: call 1-289-222-9460 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
You must indicate the number of the order you wish to cancel.
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Conditions applicable to online gift card purchases
Via the Drapes to You website, you can purchase Drapes to You gift cards online across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec’s Far North. These purchases are also governed by conditions below applicable to online gift card purchases. Please take the time to read them carefully, because, by purchasing gift cards through the website, you agree to be bound by these conditions and any changes made by Drapes to You from time to time.
Cancelling an online gift card order
To cancel a gift card order placed on the Drapes to You website, simply contact Customer Service within 24 hours of making this purchase or call 1 289-222-9460 (toll-free) Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (CST) and Sunday between 8:00 a.m. and 10:00 p.m. (CST). Please quote the order number indicated in the email you received. Once the gift card is received by the recipient, it is impossible de cancel the order.
Gift card home delivery
The delivery of gift cards purchased through the Drapes to You website is available across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec’s Far North.
Gift card delivery varies by destination. Gift cards are delivered 2 to 5 days following the confirmation of your order in major urban areas and within 7 business days for remote locations. However, orders placed after 12:00 p.m. on Friday will not be processed until the following Monday.
Your order is subject to the delivery policies and procedures of Canada Post’s shipping service, the courier service Drapes to You uses to deliver gift cards purchased on its website.
You can track the delivery of your order on Canada Post’s website, which gives you direct access to the Canada Post tracking system. You will need to enter the tracking number associated with your delivery to do a search. This number will be in the e-mail Drapes to You sends you to confirm your transaction.
Gift cards that are part of orders delivered by truck or picked up in store will be delivered by the same means, and will not be submitted by mail.
Transaction and personal information security
Drapes to You uses the Optimal Payments Plc payment service.
Any information you transmit on drapestoyou.com is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with “https.”
During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that Drapes to You does not keep the banking information entered in its systems.
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).
For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.
For more information on our “Online Exclusive” product, visit our Q&A.