Our policy lasts 30 days from date and time of delivery. If 30 days have gone by since your items have been delivered, unfortunately we cannot offer you a refund or exchange for your items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (protective styrofoam on the pins, plastic bag, rubber band or package filling such as newspaper) so the brackets are not damaged during transit.
Additional items/circumstances we do not cover: lost, stolen or damaged items done by the delivery service.
To complete your return, we require a receipt or proof of purchase and for it to be put inside of the package you are returning it in.
Non returnable items:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be returned.
Any item that is returned more than 30 days after delivery may not be returned.
Refunds (if applicable)
Once your return is received and inspected and deemed resell-able, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your bank/form of payment). Your refund will reflect the purchase price of the items only as we DO NOT refund any shipping costs as that is paid directly to the shipping service.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted and is processed through their system.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final sale.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 13-1019 Nelson St, Oshawa, ON L1H 7N9.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 13-1019 Nelson St, Oshawa, ON L1H 7N9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will refund your return if we do not receive your package back to our facility.